I firmly believe that one of the key areas where a small business can compete with and beat the big boys iscustomer service. I pride myself on supplying quality products that are value for money and I always try to offer a friendly, efficient service with fast turnaround and secure packaging. I never actively seek customer feedback, but I have been lucky enough to receive some very nice comments. So, if you have never purchased from WJVintage before, you might find it helpful to see what some of our other customers have said about us:
Evening Paul
Pleased to report The Mogul has arrived safely.
Once again thankyou for help to obtain the loco, very much appreciated.
Thankyou for the trouble and care taken with packing the loco for the long journey to Tasmania.
Not sure if you publish such well deserved feedback in your newsletter but feel free to do so.
Now we need the GWR Toad to run behind the Mogul – hint, hint!
Very best regards Richard
Hi Paul,
I’m home again now and catching up with everything, including opening ‘your’ parcel. I believe the word ‘wow’ was used involuntarily several times!! The way you packed everything was absolutely fantastic, and everything has arrived in tip-top shape. I really appreciate that, as not every parcel from online sellers is packed well, and there have been some disappointments over the years. The Milk Tankers are fantastic- the standard of finish and printing seems to be even better than previous wagons. And the Darstaed coaches are also superb of course, I’m very pleased indeed with them, can’t wait to give them a run!
Thanks so much for providing these and the excellent packing, greatly appreciated!!
Cheers, Simon
Hello Paul
Thank you very much for the British Vinegar tanker which arrived safely today. Itis another fine and very attractive tank wagon.
Regards,William
Good morning Paul
Just to let you know the (Express Dairy) milk tanker arrived this morning! What a stunner! …appreciate the swift delivery and outstanding service!
Merv
Good morning Paul,
Thankyou for sending the wagon and Terrier parts.The Express Dairy all metal 6 wheel wagon NE version appears near perfect to me. Indeed it must be one of the best coarse scale O gauge wagonsof recent years if not of all time.
Regards, John
Hi Paul, Received girder bridge, arrived safely, went together in 5 mins, nice item very pleased thankyou! Stuart
Engine arrived today Friday in good order great looking model. Thank you for excellent service I hope we can do business inthe near future.
Best Regards, Barry. (Canada)
Vans arrived today – superb and thanks very much!
Best wishes, David
J39 has arrived this morning and is absolutely perfect! Thank you very much for packing it so securely.
Regards, David
Hi Paul, the parcel arrived in good order. Thanks for a very good contact and a very good service!
Regards, Harry(Netherlands)
Think that I have an inbuilt antenna for pre-empting the arrival of things from the UK. No sooner do I send off my e-mail toinquire about items and then they arrive the next day! Needless tosay they arrived today and all is well. So thank you very much, they are great!
With my kind regards and thanks, Timothy (Australia)
PS. hope to deal with you again soon!
Just to let you know I am absolutely delighted with the tank wagon. Itis a Christmas present but I was forced to take an early look! I have of course left positive feedback and will keep an eye on your website in future. Thanks again.
Best regards, Mervyn (Australia)
Just a quick thank you for these items. The quality is superb and excellent value. Thank you also for such a fast delivery and the excellent packaging.
Best Regards, Chris
